FAQ’s – Frequently Asked Questions:

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General Questions >

Q Where can I buy your products?

JANÉ products are available from most good High Street specialists and quality Independent Nursery Shops everywhere.

These stockists would only be too pleased to order a product or colour from our range should they not have it immediately available.

For a complete list of our current stockists please CLICK HERE. Also see main menu > Customer Services > Where to buy?

MAIL ORDER & INTERNET: Some retailers offer an on-line service. However, we strongly recommend that you only purchase this way from one of the GENUINE APPROVED JANÉ

Stockists listed above, as with all consumer products your guarantee is with the retailer you purchase from and not us directly.

Powertrack 360 Questions >

Q I need help to adjust the Powertrack 360 front disc brake?

For Visual instructions to help you adjust the Disc brake on the Powertrack 360 model CLICK HERE.

Q My Powertrack 360 front swivel wheel has a wobble?

For instructions on how to adjust the powertrack 360 forks to fix this CLICK HERE.

Car Seat Questions >

Q Can you give me some visual help to fit my Matrix car seat?

For Visual instructions to help you understand and fit the Matrix car seat CLICK HERE.

Q Will our Group 0 / 0+ rearward facing car seats (Rebel / Matrix) fit my make of car?

We believe that our infant car seats will fit the majority of cars, however we strongly recommend that you ask your retailer for a demonstration before purchase.

Several factors can affect the fitting of a rearward facing car seat e.g. the shape of the seat/seat back and mainly the length of your seat belt.

CLICK HERE for more information.